Shipping or click & collect in store

Purchases can be picked from our store in Melbourne.
We are an independent pet store located in Clifton Hill.

Address
362 Queens Pde
Clifton Hill Vic 3068

Opening Hours
Mon – Thurs 10am – 5.30
Friday – 10am – 6pm
Sat 9.30 – 5pm
Sunday 10am – 4pm

Payment Choices

We accept Visa & Mastercard payments

In Store Pick up or Purchase

Some of our items are made to order (hampers and party packs) – so we do need a little notice, just to make sure we have it just right for that special pooch.
Please feel free to ring us with any special requests.

How do we get the goods to you?

We use a number of shipping methods including Australia Post, Sendle.
We use the most effective service depending on your location.
Australia Post is the only service that sends to lockers and PO Boxes.

If there is no one home when our parcel is delivered a card is usually left. You can then pick up your parcel from your local post office or agent. If there is an authority to leave, the parcel will then be left in a safe place. We can’t accept responsibility for items that may go missing.

Currently we are only shipping within Australia

Delivery Address

Items will be delivered to the address on your order.

How long before the good stuff arrives?
We do our best to post within two days of your order. Sometimes when things are extra busy it may take a bit longer to dispatch.

Free Shipping

Currently we offer free shipping for order over $50 within the Melbourne Metro area (our couriers tell us what is metro)

Domestic Shipping ( in Aus) for small items is $6.95

Returns

We want to make sure you are happy with our products. If there is a problem please let us know and we will work hard to rectify it! If there is any damage or different to what the website showed we can either refund or replace the items.

Any return enquiries please email us at enquiries@zacs.com.au and we will get back to you ASAP.

If items come back to us because they couldn’t be delivered we will be charged a fee. If the item is re sent or reposted the Australia Post fee is charged to the buyer on top of the original freight cost