These services will be provided only by Zacs staff.
If we find that demand for these services exceeds the time available to our staff, we’ll look to engage additional staff for the store who are also qualified to provide these pet-minding services, rather than engage any third party providers. We will not entrust your home and your pet to anyone we wouldn’t trust in our store.
After your return you’ll be able to contact the staff member responsible for minding your pet for feedback on how your dog or cat settled in and behaved while you were away.
If you have more than one dog, they will need to be walked together. If they cannot be walked together (eg. a difference in size, age or physical well-being) a different fee arrangement will be negotiated.
We’ll feed your dog or cat food and treats left by you, but we can provide (at a 10% discount to our normal retail price) additional food and treats carried at our store preferred by your pet.
If you’d like obedience training for your dog (eg. correct walking on a lead) while you’re away, we have a qualified dog trainer on our staff who can do this for you as part of the daily walking routine. The additional fee for this service will be negotiated separately, depending on our assessment of the dog and its training needs. There will be handover of your dog by our trainer upon your return where feedback, guidance and instruction will be provided on reinforcing the lessons learned by your dog.